Contact PintDown
Ask a question, report a download bug, or send product feedback. Messages go to the founder.
Support scope
- We can help with tool bugs, unclear errors on public pins, and questions about Privacy or how the site works.
- We cannot unlock private or secret pins, log into Pinterest for you, or fetch content that is not publicly reachable.
- We cannot grant commercial rights to creators’ media or give legal advice about copyright.
- Fair-use rate limits and temporary CDN failures are expected under load—retry guidance is part of normal support.
Bug report checklist
- The exact public pin or board URL you pasted.
- Which tool page you used (Home, Video, Image, GIF, Board, or MP3).
- What you expected vs what happened (error text if any).
- Device and browser (for example iPhone Safari, Android Chrome, desktop).
- Whether the pin still plays publicly on Pinterest right now.
Contact form
How can we help you today?
Stuck on a public pin download, board ZIP, or MP3 convert?
Describe what you tried and the exact pin URL when you can—it speeds up a reply.
Email:
Location:
Remote / Worldwide support
Also see Privacy Policy, Terms of Service, About PintDown.
Frequently Asked Questions
Got questions? We've got answers.
Paste the public Pinterest link into the downloader, choose your preferred format, and we will extract the asset URL for you. PintDown is designed for quick, simple saves of public images, videos, and GIFs.
Yes. PintDown is built as a free utility for personal-use downloads. You can use the main downloader without creating an account or signing up for a paid plan.
The tool supports common Pinterest image, video, and GIF outputs. Supported formats can vary based on what Pinterest exposes for a given pin and how the content is embedded on the page.
Yes. In many cases, PintDown can detect the original or highest available resolution from the pin metadata and fetch the most usable download variant for your workflow.